Conditions générales de vente

General conditions of sale 


In the context of distance selling (without simultaneous physical presence of the parties), in accordance with the law of April 6, 2010 relating to market practices, the Customer has the right to exercise his right of withdrawal without having to pay any penalty, apart from the cost of returning the products, within a period of 14 days, starting from the day of receipt of the products by the Customer. 




A.   Preamble


This site is operated by IDYLLE DESIGN, whose registered office is located at the following address: rue Jean Paquot 8 box 3e in 1050 Brussels; and is registered in the Belgian Trade Register as a natural person under the name of Isabel Sanchez Martin / IDYLLE DESIGN. Its VAT number is BE 0565.681.036.


How to contact us ?

E-mail address : hello@idylle.design

Telephone: +32(0)471.88.61.28

Postal address : IDYLLE DESIGN, rue Jean Paquot 8 box 3e in 1050 Brussels, Belgium - EU




B.   Scope of application


The present general conditions of sale apply to all orders placed on the site www.idylle.design. Consequently, the fact that any person orders a product available for sale on www.idylle.design implies full and complete acceptance of these general terms of sale, of which the Customer acknowledges that he was aware prior to his order. IDYLLE DESIGN reserves the right to modify the present general sales conditions at any time. However, the General Terms and Conditions of Sale applicable to the order placed by a customer on the website www.idylle.design are those accepted by the customer at the time of placing the order. By validating his order on the site, the customer recognizes to have read and accepted the present conditions without reserve, and renounces to prevail himself of his own. No waiver of these Terms and Conditions is permitted in the absence of prior written confirmation.




C.   Offers and Order Approval


 All our offers are non-binding. We shall only be bound by an order if the order has been confirmed by e-mail or after we have started to execute the order. Product and price information, as well as detailed order information, are issued and communicated subject to change.




 D.   Delivery


www.idylle.design sells from Belgium to other countries of the European Union (EU). Currently limited to Belgium and bordering countries such as the Netherlands, France, Germany, the United Kingdom and Luxembourg. An incorrect or non-existent address is the responsibility of the Buyer, and may result in additional charges. For delivery to a given country, the Customer can contact IDYLLE DESIGN to receive more information on the conditions of delivery in a given country of the EU.


Delivery times, if communicated to you on www.idylle.design are not binding and are only indicative.


Orders placed online via the site www.idylle.design are processed after the end of an online sale. The delivery of the products will normally take place within 8 to 15 days after the end of the sale and depending on the country of delivery. During exceptional sales at the time of the holidays, IDYLLE DESIGN will do its best to ensure that you receive your package in time for the holidays (eg: Christmas, Valentine's Day, Wedding Gifts, ...)


The preparation and processing time of an order may be extended depending on the items, and may require a few more days. No delay in delivery can result in a breach of contract of sale, or in a payment of compensation to the benefit of the customer, except in the case of a deliberate delay.


IDYLLE DESIGN cannot be held responsible in case of force majeure events affecting the production, availability, transportation or delivery of the product.


In case of non-delivery of the products, the potential costs paid by the Buyer are refunded without any interest or other compensation.


In case of non-availability of the product, IDYLLE DESIGN will inform the customer by e-mail. If the original delivery times cannot be met, a new delivery time will be communicated to the customer according to the information available to IDYLLE DESIGN. In this case, the customer will also be offered the option of cancelling the order with a refund or credit note.  


IDYLLE DESIGN has the right to make partial deliveries. 

In case of an order including one or more products that are not immediately available, and one or more products that are immediately available, IDYLLE DESIGN will send the order upon receipt of all products that make up the order.


If the Customer wishes to receive the immediately available Products more quickly, he/she is advised to isolate these items in a separate order, and to pay the delivery charges twice.


An e-mail is automatically sent to the Customer when the Products are shipped, provided that the e-mail address indicated in the registration form does not contain any error.


Transport times depend on the place of delivery.

IDYLLE DESIGN informs its Customers of the delivery times for purely indicative purposes, and as communicated by the carrier.


Transportation costs are confirmed at the time of payment, before the final confirmation of the order. The shipping costs will depend on the chosen delivery destination, as well as the weight and dimensions.


IDYLLE DESIGN informs its customers that these delivery times do not include Saturdays, Sundays and holidays. 


The products are packaged in order to comply with current transport standards and to guarantee optimal protection of the products during delivery. The Customer is requested to respect the same standards in case of return of a product for reasons of after-sales service or for reasons of convenience. Any damage to a product caused by incorrect repackaging of the product may result in only a partial refund, or no refund at all, if the product cannot be resold in its original condition or if a stated technical problem becomes worse.


For additional security and in case of return of products, IDYLLE DESIGN asks the customer to take pictures of the said product(s) separately without packaging and in the return packaging. A photo allows for a better diagnosis of a possible problem, rather than a long speech in writing.




E.   Prices 


The prices indicated for each product are in Euros and include VAT. Delivery is only possible to the countries mentioned in the sales conditions. The prices include the VAT applicable on the date of the order. Any variation in the VAT rate in force may affect the selling price of the products in the catalog. The prices take into account the Belgian VAT in force on the day of the order, and any change in the legal rate of VAT will automatically be reflected in the price of products presented on the site, on the date specified by the implementing decree. However, once the Customer has placed an order, the prices cannot be modified. In the same way, if one or more taxes or contributions, in particular an environmental tax, are suddenly created or modified, either upwards or downwards, such modification will be reflected in the selling price of the articles present on the site www.idylle.design.


The retail price of the product is the one indicated on the site when the order is placed. This price does not include the expenses of treatment and delivery. These costs are invoiced in addition, and are clearly indicated before the final validation of the order. Any cost inherent in placing an order, such as connection or communication fees, will be charged to the customer.


Prices do not include delivery charges, gift wrapping or any promotional offers or personal discounts, which will be indicated before the final confirmation of the order. 


F.   Payment 


The Customer can pay for his order online by PayPal, Apple Pay, American Express, Bancontact, Google Pay, IDeal, VISA, Mastercard, and Maestro (for Maestro, only via bank deposit (see FAQ)). When confirming the purchase order, the customer guarantees IDYLLE DESIGN that he has the necessary authorizations to use the payment method of his choice. Purchases are debited from the customer's account when the order is processed.


The payment of any order will be made online with a credit or debit card, and for the entire order. Online payment is made via secure "SHOPIFY PAYMENT", a program offered by Shopify, which is approved by the Central Service for Information Systems Security, and thus strictly complies with banking regulations. SHOPIFY's encryption process guarantees complete confidentiality of the information provided by the customer. An order is only considered valid once the payment has been accepted by the chosen system (PayPal, Apple Pay, American Express, Bancontact, Google Pay, IDeal, VISA, Mastercard, and Maestro). The data recorded by the payment system is proof of all transactions.


IDYLLE DESIGN shall not be held liable for any fraudulent use of a payment method and will take legal action against the offending user. IDYLLE DESIGN reserves the right to suspend processing and delivery in case of refusal of authorization of payment by credit card by officially accredited organizations, or in case of non-payment. IDYLLE DESIGN reserves the right to refuse to process and deliver an order placed by a customer who has not paid in full for a previous order, or with whom a payment dispute has not yet been settled.




G.   Order and execution of the contract 


The order can only be placed online, and only via the website www.idylle.design. The data and personal information provided by the customer during the order must be accurate. The click that validates the order constitutes an irrevocable commitment on his part. All orders are subject to these General Conditions and only become contractual once an email has been sent confirming the validation of the order by IDYLLE DESIGN, after acceptance of payment.


The illustrations of the product on the site are not part of the contractual field. IDYLLE DESIGN shall not be held liable for any changes to the packaging, wrapping, and/or display of the product in general.


H.   Transfer of ownership 


IDYLLE DESIGN remains the owner of the delivered products until full payment of the latter by the customer. The above provisions do not prevent the transfer to the customer of the risks of loss or deterioration of the products upon delivery, as well as the damage that these may cause.


The transfer of ownership of the ordered product will take place as soon as the contract has been concluded, i.e. as soon as the order confirmation has been sent, after acceptance of the payment.


I.   Cancellation clause 


In the context of distance selling (without simultaneous physical presence of the parties), in accordance with the law of April 6, 2010 on market practices, the Customer has the right to exercise his right of withdrawal without having to pay any penalty, apart from the cost of returning the products, within a period of 14 days, starting from the day of receipt of the products by the Customer.


The customer must notify his cancellation by REGISTERED mail with acknowledgement of receipt, sent to the address: IDYLLE DESIGN, rue Jean Paquot 8 box 3e 1050 Brussels; or by contacting IDYLLE DESIGN by e-mail at the address: hello@idylle.design indicating the order number and the reason for the return. IDYLLE DESIGN will then indicate to the customer the different steps to follow.


In all cases, the return is made at the sole risk of the customer. It is the responsibility of the customer to preserve proof of the return.


The returned products must be intact, in perfect condition for resale, and in their original packaging. They must not have been worn, used, or have suffered even minimal deterioration, and must be in a state of perfect cleanliness. Any damaged, incomplete product, or whose original packaging is deteriorated, will not be refunded, nor exchanged. This right of withdrawal is exercised without penalty, with the exception of transport costs, which remain the responsibility of the Customer.


In case of exercising the right of withdrawal, upon receipt of the return package and validation by our service, the customer will receive an email confirming the return of his article. IDYLLE DESIGN will then proceed with the reimbursement of the said product(s), as soon as possible and within 30 days maximum.



All products on the website can be returned, except those marked as such. In any case, the right of cancellation does not apply to products that are personal or have been manufactured according to the Customer's specifications. Products that cannot be returned due to their character cannot be returned either. Furthermore, in the case of services for which the execution was carried out with the consent of the Customer before the end of the cancellation period as mentioned above, there can be no return.


J.   Complaints 


IDYLLE DESIGN reminds its customers that it is the customer's responsibility to inspect their packages upon receipt in the presence of the delivery person, and to inform the carrier as well as IDYLLE DESIGN of any anomaly (dent, damaged package, tears) within two days after delivery of the products.


In the absence of mention of such points, the product is considered accepted by the customer and cannot be the subject of any dispute concerning its delivery. No claim related to the condition of the package can be accepted a posteriori by IDYLLE DESIGN.


All complaints or requests for information must be addressed to hello@idylle.design, so that IDYLLE DESIGN can take the necessary measures as quickly as possible.


K.   Guarantees 


In accordance with the Civil Code, the present provisions cannot deprive the customer of the legal guarantees which oblige the professional seller to guarantee him against all consequences of hidden defects of the sold item.


The customer is expressly informed that IDYLLE DESIGN is not the producer of the products presented on the website www.idylle.design.


Therefore, in case of damage caused to a person or property by a product defect, only the producer of this product can be held responsible by the customer, based on the information appearing on the packaging of the aforementioned product.


IDYLLE DESIGN cannot be held responsible in case of non-compliance with the legislation of the country where the products are delivered. It is the responsibility of the customer to check with the local authorities the legality of the import and use of the ordered products and services.


IDYLLE DESIGN is not responsible for loss of profit, and legal liability is always limited to the amount of the Buyer's purchase.






L. Force majeure 


Neither party shall be in breach of its contractual obligations to the extent that the performance thereof is delayed, blocked or prevented by circumstances beyond its control.


Force majeure, in addition to what is defined as such by the Belgian courts, shall be deemed to include the following: total or partial strikes, within or outside the company, blockage of supplies or transport for any reason whatsoever, governmental or judicial restrictions, computer breakdowns, wars, attacks, earthquakes, fires, storms, floods, health crises, lightning, breakdown of telecommunications or network works not under the control of the Customer.


Force majeure or circumstances beyond the control of the parties shall be deemed to be that which is external to the parties, unforeseeable, unavoidable, beyond the control of the parties, and which cannot be prevented by them, despite all reasonable efforts.


M. Data protection and privacy policies 


IDYLLE DESIGN respects the current Belgian legislation on privacy and data protection. Visitors or Clients of the website www.idylle.design have a constant right to access, modify, correct and delete their data.


At the time of the registration or the order of the customer, or within the framework of other specific operations, www.idylle.design invites the Visitors or Customers to receive its newsletters, its promotional offers, and / or to register to remain informed of its exclusive sales.


At any time, the Visitor or Customer can modify his subscription via his personal account, or via the hypertext link that appears at the bottom of the offers received by e-mail.


IDYLLE DESIGN undertakes to take into account the modifications of subscription and deletion of subscription to its commercial emails as soon as possible.


IDYLLE DESIGN may also invite its Visitors or Customers to receive promotional offers from its partners. However, IDYLLE DESIGN takes the solemn commitment to not divulge any of this information for commercial purposes with its commercial partners, nor the identity and contact details of its Users or Clients, without their explicit consent.


www.idylle.design uses data collection systems such as cookies. Cookies are computer files stored on the hard disk of the user's computer. With cookies, it is possible to announce a previous visit of the user on the site and to make the link between the user and his personal data left on the site, in particular in connection with his current orders.


N.   Intellectual Property 


The entire content (text, comments, works, illustrations, images, videos, graphics, sounds ... including the underlying technologies used) published on this site is reserved under copyright and intellectual property for the whole world, and may not be copied or used otherwise than with prior authorization of IDYLLE DESIGN. Any total or partial reproduction of the products of www.idylle.design is strictly forbidden.


Any person having a website and wishing to place on his site a simple link directly to the site www.idylle.design must request authorization from IDYLLE DESIGN. An authorization given by IDYLLE DESIGN will not be considered as an implicit contract or affiliation, and will not be issued on a permanent basis under any circumstances. Upon request from IDYLLE DESIGN, this link must be removed.


O.   Completeness of the conditions 


A change in legislation, regulation or a court decision invalidating one or more clauses of these Terms and Conditions shall not affect the general validity of these Terms and Conditions. Such a change shall not in any way allow the Customer to disregard these general terms and conditions of sale.


If a condition is not explicitly mentioned, it will be considered as governed by the customs in force in the mail order sector by companies whose headquarters are in Belgium.


The relationship between IDYLLE DESIGN and the Customer is exclusively governed by the present conditions, to the exclusion of any other condition appearing on the website www.idylle.design.


P.   Applicable law and jurisdiction 


All contracts between IDYLLE DESIGN and the customer are governed by Belgian law. The Belgian courts have exclusive jurisdiction. In the event of a dispute and in the absence of an amicable settlement, only Belgian law shall apply. The courts of Brussels shall have exclusive jurisdiction, regardless of the place of delivery and/or residence of the customer.